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Building Customer Loyalty
In the free online course learn how to improve customer service skills and build customer loyalty. This self-study divides lessons into small bites with slide examples and...
But I Don't Have Customers
No matter your position, you have customers of one type or another. This online course explains the importance of internal customer service, and...
Creating Loyal Customers for Associates
This free training course for retail staff describes the skills, strategies, and actions needed to make customers feel their expectations...
Creating Loyal Customers for Leaders
This free course for retail managers and supervisors covers topics about defining leadership, creating a shared vision, understanding...
Customer Service Excellence
This free online course outlines how to maintain excellence in customer service. Positive or negative customer service can be the ultimate determinant of...
Keep Them Calling...Providing Superior Customer Service on the Telephone
This free course addresses: Polishing phone performance, Creating positive phone relationships, The basics of phone performance, Communicating with...
Quality Service in the Public Sector
This free training course looks at service in the public sector and demonstrates a number of techniques for building effective customer service skills. It shows how...
Quality Service in the Public Sector
This free training course discusses the importance of customer service, customer needs, and focuses on less obvious customers and changing customer attitudes.
Quick Start Sales Training (Turning-on Your New Salespeople)
A fast track guide to selling across the life-cycle including arrival, selection, decision-making and purchasing periods of selling. GREAT GUIDE for...
Quick Start Training Camp -- Developing Customer Loyalty
This free training course explores customer expectations and loyalty, benefits of customer loyalty, achieving customer loyalty, attitude and the appearance in sales.
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